About Telpark

• What is Telpark?
• How can I start using Telpark?
• In which towns and cities can I use this service?
• For which devices is the application available?
• Is it necessary to make some kind of prepayment or pay a deposit in advance to use the application?
• Is there a customer service helpline?
• Is the data provided by the user secure?

Questions about the app

• How do I create an account or log in?
• How do I change the email address linked to my account?
• Is it possible to change the language of the application?
• How do I change or recover my current password?
• How do I add a vehicle?
• Can I add more than one vehicle?
• To delete or change a registration number
• Can the same vehicle be registered on several devices?
• How do I add a payment method?
• How do upfront payments work? Is there a charge for the application?
• Which credit cards are authorised for payments on the Internet?
• Is it possible to link more than one credit card?
• How can I download the payment receipts?
• Is it possible to delete the payment history?
• How does the invoicing process work (VAT)?
• Is it possible to obtain monthly invoices?
• Can I unsubscribe from the application?

On-street parking

• Is it possible to amend or cancel a payment made in error?
• How can I find out whether I can pay with Telpark in the area where I am?
• Can I extend my parking time?
• Can I configure time alerts on my mobile phone?
• Is it necessary to have the GPS tracker turned on?
• How do the carpark attendants know I have paid through Telpark?

Off-street parking

• What is the access with license plate?
• In which car parks is Access with License Plate available?
• Can I activate notifications for parking lots?
• Where do I activate access with license plate?
• How many number plates can I register with Number Plate Access?
• Can I use the same number plate for parking on the street and in car parks?
• Do I have to go through the payment booth or machine to leave the car park?

Rules applying specifically to Madrid

• In which zones in Madrid can I use Telpark?
• What sort of tariffs apply in Madrid?
• Tickets in long-stay zones in Madrid (Restricted)

Offenses

• Can an offense be settled with the Telpark system?
• I made a mistake when inputting my details. What can I do?
• What happens if I have been issued with a fine when I had a valid Telpark ticket?
• The application notifications did not work. What can I do?
• I was fined because the GPS tracker was not working properly. What should I do?

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