How can we help you?
Is it possible to amend or cancel a payment made in error?
Currently, it is not possible to amend or cancel a payment made in error. We recommend that, before confirming the payment, you check the details shown on the summary screen of the ticket you are about to pay for (registration number, town, area, district, tariff, etc.) to prevent this type of error.
Questions about the app
Rules applying specifically to Madrid
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