Do you have any questions about Telpark One?
We’ll tell you all about the subscription!
- How do I sign up for Telpark One?
You can do this from the app’s main menu, in the Telpark One section. In some cases, you’ll also see a banner on the home screen that will allow you to sign up.
- What do I need to do to enjoy the benefits? Will the discount be applied automatically?
Yes. Once your Telpark One plan is active, the discounts will be applied automatically to all transactions made using Express Entry. Just make sure you’ve activated Express Entry on the vehicle linked to your plan.
For electric charging, the discount will also be applied automatically provided that the charging session is started via the Telpark app.
- Where can I enjoy these benefits?
Discounts apply at all Telpark car parks accessible via Express Entry — all except Área Central (Santiago de Compostela).
You can view the full list on our website or find them in the app by going to ‘Search for car parks and chargers’ and selecting the ‘Telpark only’ filter, which excludes our partners’ car parks from the map.
For electric vehicle charging, the discount will apply only to charging sessions initiated via the Telpark app.
- How are discounts applied?
Discounts are applied automatically. You just need to ensure that Express Entry is active on the vehicle linked to your plan.
Both on the payment page and in the ‘History and Receipts’ section, you will see the final amount with the discount applied and the savings made.
- How long can I enjoy the benefits?
Your benefits will remain active for as long as your Telpark One plan remains in force.
Your subscription renews automatically each month, unless you choose to cancel the renewal.
- Which vehicles are eligible for these benefits?
The benefits apply to the vehicle linked to your Telpark One plan, which is set up during the registration process. If you need to change it, you can do so via the Telpark One section of the app’s main menu, once per billing cycle.
- How long do I need to park for it to be worth it?
It depends on the price of the car park and how long you stay parked there.
Based on our customers’ average stays, it usually pays for itself with just two or three parking sessions a month, or even with a single stay that includes parking and electric charging.
- Can the price of Telpark One or its benefits change?
If at any time we need to change the price or the benefits of Telpark One, we will notify you by email in good time so that you can decide whether you wish to continue using the service.
- On which day is the Telpark One plan debited?
Your plan will be renewed on the same day each month.
For example, if you sign up on the 12th, you’ll pay your first monthly instalment on that day, and your plan will be automatically renewed on the 12th of the following month.
- Can I cancel whenever I want? Is there a minimum contract period?
Yes. You can cancel the renewal at any time and there is no minimum contract period.
Simply go to the Telpark One section of the app and turn off the renewal. Your plan will remain active until the end of the current period.
- Can I benefit from these advantages when making business payments as well?
The benefits apply to transactions made using Express Entry, provided they are linked to a personal payment method (card, Apple Pay, Google Pay, etc.).
Transactions paid for via Telpark Business are excluded from the benefits of Telpark One.