Firstly, please note that payments for parking and cancelling fines on the public highway are not subject to VAT, so the system only generates a receipt justifying payment in these cases. When paying for other products such as car parks, VAT will already be applied and an invoice will be generated with the invoicing data recorded in your user account.

If your billing information has not appeared for a parking session that is subject to VAT, don’t worry! Contact us and tell us the registration number and the details of the session.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

This feature is not yet available in this version of the application. Don’t worry because we are working on including it and you will have it available soon.

Please note that it is not possible to prepare an invoice for paying the ORA (Regulated Parking Service), as the city council declares this payment as a municipal fee.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

Don't worry, contact us at soporte@telpark.com and explain in detail the problem you are encountering so that we can help you solve it.

Check that the data entered are correct and that the problem does not stem from the financial institution.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

Go to More Options – Account. Then go to Billing Data and you can register your identity and address.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.