Owners of plug-in hybrid vehicles (PHEV) can obtain the “Zero Emissions” authorisation for free to park in CPS green and blue spaces without a time limit and without a parking pass, provided that it is not prohibited by any general or specific regulations.

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Zero Emission Vehicles
The owners of vehicles classified as ‘0 Emissions’ in the DGT Vehicle Register do not require authorisation to park in the Controlled Parking Service (CPS) blue and green spaces. They can park without time limit and without a parking pass, provided that it is not prohibited by any general or specific regulations.
They will also have free access to Central Madrid (LEZ).

Persons with Reduced Mobility
Vehicles intended for the transport of persons with reduced mobility, where the relevant original special badge is displayed, subject to the requirements and limits established for the badge, and provided that the badge holder is being transported.

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The mobility regulations have introduced a new Distinct Field for long stay in various areas of the city. Due to a restriction made by Madrid City Council, Madrid City Council users who get tickets in the long stay area will only be able to do so on the same day for the same day.

In this way, it will not be possible to get tickets on one day for the next. For example, if you want to get a ticket at the end of the day out of hours in order to have it already created and paid for the next day, this will not be possible.

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No. The fee is only applicable to public parking payments in some cities. The other services which the telpark app offers to our customers are exempt: car park payment, station parking payment, reserving parking in airports or car parks, electric vehicle charging, etc.

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The use of payment applications for public parking management has experienced significant growth in recent years. To maintain and improve service levels it is necessary to ensure the project’s economic viability. For this purpose, in some cities such as Madrid, through Telpark we recover some costs from the customer in the form of a percentage of parking totals.

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Madrid's Regulated Parking Service incorporates the possibility of discounting or penalising the base rate according to vehicle emissions.

Since the incorporation of the sustainability strategy "Madrid 360", the Madrid City Council has created the "Dynamic Rate" concept for the SER zone. This rate can vary according to the level of nitrogen dioxide in the air, i.e. the more pollution, the higher the amount per ticket. Therefore,

To calculate this nitrogen dioxide concentration, the City Council takes into account the results of the 12 measurement stations spread throughout the city, which are representative of the exposure of the urban population to atmospheric pollutants. These stations are: Tres Olivos, Sanchinarro, Barajas Pueblo, Urbanización Embajada, Arturo Soria, Plaza del Carmen, Retiro, Méndez Álvaro, Vallecas, Villaverde, Farolillo and Ensanche de Vallecas.

Don't worry, we'll let you know. If the protocol has been activated, before making your payment, telpark will notify you which section you are in so that you know how much you have to pay before you pay. This information will also be available at the parking meters and on the Madrid.es website. And if you want to be the first to know, you can register with the air quality monitoring system and receive all the updates by text message.

Every time you select the amount or the parking time from the app, the app consults the city council services to find out the parameters that influence the rate that will be applied to you. The rates are associated with the DGT classification of vehicles, according to their polluting potential, so that vehicles that pollute less will pay less.

These parameters are taken into account when you enter your number plate number in the parking meter so that, depending on the type and age of your car, a different rate is applied.

The reductions and surcharges are set according to 4 distinctive signs:

• Zero emissions, with a 100% reduction of the fee, i.e. they will be able to park free of charge. Mopeds, tricycles, quadricycles and motorbikes; passenger cars; light vans, vehicles with more than 8 seats and goods vehicles classified in the DGT Vehicle Register as battery electric vehicles (BEV), extended range electric vehicles (REEV), plug-in hybrid electric vehicles (PHEV) with a minimum range of 40 kilometres, or fuel cell vehicles. 100% reduction.
• ECO, with a 50% reduction. Cars, light vans, vehicles with more than 8 seats and goods vehicles classified in the Vehicle Register as plug-in hybrid vehicles with a range of less than 40 kilometres, non-plug-in hybrid vehicles (HEV), vehicles powered by compressed or liquefied natural gas (CNG and LNG), or liquefied petroleum gas (LPG) vehicles. In any case, they must meet the criteria of label C. 50% reduction.
• C, which will pay 10% less. Petrol cars and light vans registered from January 2006 and diesel cars and light vans registered from 2014. Vehicles with more than 8 seats and goods vehicles, both petrol and diesel, registered from 2014. Therefore, petrol vehicles must comply with Euro 4, 5 and 6 standards, and diesel vehicles must comply with Euro 6. Reduction of 10%.
• B, which will have no reduction or surcharge. Petrol cars and light vans registered from January 2000 and diesel cars from January 2006. Vehicles with more than 8 seats and goods vehicles, both petrol and diesel, registered from 2005. Therefore, petrol vehicles must comply with Euro 3 and diesel vehicles must comply with Euro 4 and 5.
• A: All those vehicles not included in the previous labels. Surcharge of 25%.

There are also surcharges depending on the level of occupancy. It will be the town hall's system that will finally tell us how much we have to pay, depending on when the payment is made.

Do you have any more questions? Visit the website of the Madrid City Council or contact us at clientes@telpark.com

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In order to be able to park correctly in Madrid, you should know that there are different rates depending on the area and time zone you are in. This means that depending on when we are going to park and where we are going to park, the price may vary.

The zones you should be aware of are:

• • High turnover zone
  • Blue zone
  • Green zone
  • Long stay zone
  • Sanitary zone

• High Rotation: Any user may parking as long as the vehicle has an environmental badge. Unless specifically ordered by means of vertical signs, the maximum authorised parking time is 45 minutes, which, once completed, will prevent parking in high-rotation parking spaces in the same neighbourhood until 30 minutes have elapsed (this type of parking space can be recognised by the white and blue lines painted on the road).

• Blue (General): Any user can park for a maximum of 4 hours. On the roads between neighbourhoods, you can park on both pavements as long as you have paid the amount corresponding to the colour of the space. Once this maximum has been reached, it is not possible to park in the same neighbourhood again until 1 hour has elapsed since the end of the parking period.

• Green (General): Users with resident authorisation can park for an unlimited period of time in their neighbourhood. On the road that separates one neighbourhood from another, they can park in the green spaces on both pavements. All other users may park for a maximum of 2 hours. Once this maximum has been reached, you may not park in the same neighbourhood again until 1 hour has elapsed since the end of the parking period.

• Long Stay and Sanitary Zone: Long Stay and Sanitary Parking are technically blue zones, but they are differentiated by the colour orange because they have special conditions:
  • Long Stay Zone: Users may park for a maximum of 12 hours.
  • Sanitary Zone: Users may park for a maximum of 4 hours.

All these maps can be found as follows:

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