Yes. Telpark Business is designed for any company that wants to centralize parking, electric charging, and mobility expenses for its corporate vehicles. Whether you manage two company cars or a large fleet, the dashboard adapts to your actual needs.

Yes. Telpark Business manages both electric and combustion vehicles from a single platform. You can assign charging points to specific drivers, monitor electricity consumption per vehicle, and receive everything in a single monthly invoice, together with the rest of your parking expenses. More than 3,500 charging points in Spain and Portugal are available for your fleet.

How can I add drivers to my company's account on telpark Business?

You can add drivers in two ways:

• Manually: One by one, by entering their details directly on the platform.
  Using Excel template: You can download a template directly from the platform and fill it in with your drivers' details.

The template must contain the correct information in the following fields:

• Driver’s first name
• Driver’s surname
• E-mail
• Telephone number (optional)

* If any of the mandatory fields are incomplete or incorrectly formatted, the upload cannot be completed successfully. Make sure you follow the example format included in the template.

How can I modify an existing driver's details?

You have two options:

• Update using the Excel template:
  Download your template, edit the information you 'd like to change (name, email, etc.), and upload it again. The platform will automatically update the corresponding driver's details.
• Delete and then add again:
  You can remove the driver from the dashboard and add them again with the updated information, either manually or using the template.

How do I manage my company's drivers in telpark Business?

As a company administrator, you can manage your drivers directly from the platform. Available functions include:

• Invite drivers to join the organisation (manually or by uploading a CSV/XLS file).
• Check the status of each driver (active, pending, deactivated).
• Easy access to review your monthly expenses.
• View the details of each transaction made with the corporate payment method.
• Disable access to business payment in real time if necessary.

What information is shown in the details of a transaction?

By clicking on a specific transaction, you will be able to see:

• Which driver carried it out
• What product was used (parking, EV, etc.)
• Where and when the operation took place
• The registration number of the vehicle
• The exact amount charged

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have questions? Don't worry. Contact us, we will be happy to help you.

What type of billing does telpark Business currently offer?

Billing depends on the type of operation and location:

• Invoice grouped by rotating parking, EV charging and bank charges.
• Specific receipts for municipal taxes in regulated area.
• Specific receipts for cities such as Barcelona (BCN).
• Separate billing for operations in Portugal (PT), Andorra (AND) and the Canary Islands.

Can I get monthly or customised reports?

Yes. If required, the telpark team can issue manual monthly invoices or separate items according to the company's needs.

Where can I check and download my company's invoices?

All invoices are available in the Billing section of the platform. You can:

• View your complete billing history by period.
• Check the payment status of each invoice.
• Download invoices and reports in PDF or Excel.
• Filter by month and view all payments made during that period.

What is the monthly fee per user?

MAKSU charges a monthly fee for each user who has carried out at least one transaction with telpark Business during the month.
This amount is agreed upon in specific terms between the company and MAKSU, and is invoiced within the first five days of the following month.

Important:
If your company registers after the closing date of the billing cycle, the fee you set cannot be changed until the following month. Make sure you have specified the conditions correctly before you start using the service.

How are returns handled?

• The company has one month to report billing errors.
• We will respond in a maximum of 30 days.
• Confirmed refunds will be made quarterly by bank transfer.
• No amounts are refunded for misuse of the service.

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

What is the current payment method at telpark Business?

Bank transfer (subject to approval) and credit card.

What happens if there is an error with the card payment?

The system will not automatically block the payment method, so you will be able to continue using the service. The Empark group reserves the right to block the service if the outstanding payment is not resolved.

How often are payments taken?

With the ‘Credit Card’ payment method: currently, payments are taken every 24 hours for the following products:

• Tickets for regulated zones
• Rotational parking in car parks (EE)
• Electric vehicle charging
• Multipass
• Advance bookings (pre-bookings)
• On Street Vouchers
• Fines or offences

How can I add, edit, or delete my company's payment method if it is a credit card?

From the platform, go to the Settings section. There you can:

• Add a new card.
• Edit an already registered card.

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

What types of users are there in telpark Business and what can each one do?

Company Administrator:

• Enter the legal and billing information of the company.
• Configure the corporate payment method.
• Invite existing drivers to join the organisation.
• Remove or disable users when necessary.
• View all transactions made by the company's drivers.
• Download invoices and reports.
• Review payments associated with each billing period.

Driver / telpark user:

• Accept the administrator's invitation to join the company.
• Use the corporate payment method to carry out transactions.
• Select whether you wish to pay using your business or personal account.
• Set a default payment method for rotating parking (EE).

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

Can I manage all telpark Business services from one place?

Yes, all telpark Business services (regulated parking, rotation, electric charging, vouchers, etc.) are centralised on a single platform. This makes it easy to control and manage your company’s every move.

How are drivers managed at telpark Business?

Each company can directly manage its drivers. Users can be added or removed from the platform, assigned payment methods and have their individual usage history checked.

Can I track transactions and invoices?

Yes. The platform allows:

• Real-time viewing of transactions and payments made.
• Consultation of the details of each transaction (product, date, location, amount).
• Downloading of invoices and tracking by company, driver or product.

Can I add more than one payment method?

Each driver can be linked to multiple companies. This means that several corporate payment methods can appear in your account, one for each company you belong to.

Can I see all transactions made by drivers?

Yes. From the Transactions section, you can view all the operations carried out by your fleet, including:

• Name of driver
• Date, type of product (parking meter, parking, charging, etc.)
• Location
• Amount

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

What services does telpark Business offer?

telpark Business enables companies to manage multiple urban mobility needs from a single platform. Currently, it offers:

• Automated access to more than 200 car parks.
• Payment of tickets in regulated zones.
• Electric vehicle charging on over 800 AC and DC chargers.
• Recurring products such as Multipass vouchers and vouchers for regulated zones.
• Option to reserve parking spaces..

What advantages does the telpark Business platform offer over individual service usage?

• Real-time usage tracking.
• Centralised management of multiple drivers.
• Unified billing for all services.
• Centralised collection through a corporate payment method.
• Reduced time spent managing tickets and invoices.
• Exporting reports for expense tracking and contr

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

How do I know if I have the company payment method added?

• Open the telpark app with your company’s certified email address.
• Go to ‘More options’ → “Settings” → ‘Payment methods’.
• Check that one named “Business” appears with your company name.

I already have the telpark app, do I have to download it again?

• No, that’s not necessary. If you already have the app and are using company email, you just have to accept the invitation to be part of the organisation.
• If you are using a personal email on telpark, log out and follow the steps in the next point.

How do I log out of my personal account to log in with my company email?

• In the telpark app, go to “More Options” → “Settings” → “Account”.
  Press “Log Out”.
  Then, log in with your company’s certified email address and follow the registration process.

How do I register with the company’s certified email address?

• Download the telpark app (if you don't have it).
• Create an account with the company’s certified email address
• Verify your email using email you will receive.
• Accept the invitation to join the organisation.
• An you’re ready! You will already have the active company payment method.

What do I do if I do not see the company payment method?

• Make sure you are logged in with your company’s certified email address.
• Verify that you have accepted the invitation received by mail.
• Check that the company's payment method appears under 'Payment methods”.

Can I use the app with my company account for personal transactions?

Yes. You can add your own payment methods (such as your personal card) to the same telpark account associated with your company email address.
Personal transactions will not appear on company reports.

Who can use telpark Business?

telpark Business is aimed exclusively at companies and self-employed professionals with employees. Not available for private users.

Where can telpark Business be used?

In Spain, Portugal and Andorra. By using the service, the company authorises the transfer of its data to companies providing services in those countries.

How can I sign up for telpark Business?

If you are a company, you can sign up by completing the
form available on our B2B landing page. Once submitted, our sales team will review your application and contact you if you meet the necessary criteria.

What documentation is needed for registration?

The company must provide:

• Document certifying the signatory's capacity to represent.
• Copy of the company's tax identification number (NIF).
• Identity document of the legal representative.

How do I cancel my telpark Business account?

The cancellation process must be initiated by sending an email to the following address:
soporte_business@telpark.com The cancellation will take effect the month following receipt of the email, provided that the notification has been sent before the 20th of the current month.

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.

What is telpark Business?

telpark Business is telpark's corporate mobility solution, designed for companies and self-employed professionals with employees. It allows you to manage all parking, electric charging and mobility services from a single platform.

Where can I use it?

It is available in Spain, Portugal and Andorra. By using the service, your company authorises the transfer of data to companies providing services in those countries.

What are the advantages over individual use of telpark?

• Unified billing and centralised payment collection.
• Management of multiple drivers and payment methods.
• Real-time expense control.

Where can I find the terms and conditions of telpark Business?

At the following link: http://static.business.telpark.com/terms/es.html 

Still have doubts? Don't worry. Contact us, we will be happy to help you.