If you need to contact the telpark Lisboa support team, you can reach us at the following number: +351 215834880.

You can also contact us at the following email address: lisboa@telpark.com.

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The increase in car traffic in Lisbon in recent years has been particularly relevant in the historic centres. The geographic and demographic characteristics of these areas have contributed to the perpetuation of a disorderly parking of vehicles that compromises the safety of residents, local businesses and visitors. Safety of access to these areas, particularly in terms of ease of access for assistance vehicles in the event of an accident, is a major concern.

To ensure the desired levels of safety and effective management of access and parking, the development of access and parking areas has involved the adoption of measures to restrict and reduce motor vehicle traffic, thus creating conditioned access areas for motor vehicles. Traffic has been restricted in some of the most emblematic areas of Lisbon, such as:

Bairro Alto, Alfama, Santa Catarina/Bica and the Castelo; these are historic areas that are intended to be preserved and where you can get around on foot and enjoy all that they have to offer.

The main objective of this measure is to improve safety conditions, as well as the urban rehabilitation of these neighbourhoods, by regulating access, creating parking areas and developing projects to return the streets of the historic neighbourhoods to the citizens.

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We inform you that this issue must be dealt with by the entity responsible for parking management, as telpark is only a parking service that complements the available means of payment.

The decision to cancel the fine is the sole responsibility of the concessionary entity. You can contact the concessionary entity at the following email address: epark@emel.pt

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The residents' badge for motor vehicle access zones allows access and parking in the streets corresponding to the holder's residential area, with no time limit.

Residents in areas with conditional access for motor vehicles can apply for a residents' badge issued by EMEL through the link https://meuperfil.emel.pt/, which allows access and parking on the streets corresponding to the holder's residential area, with no time limit.

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There are specific areas of the city where you can park all day for a flat rate of 2 or 3 euros.

Daily voucher zones are identified on the vertical signage of the zone and are generally located in areas where there are no dwellings and where parking demand is limited.

These daily voucher parking zones are operational from Monday to Friday, between 9am and 7pm, and their tariff depends on whether the zone is yellow or green:

2€ - Green zone parking meters
3€ - Yellow zone parking meters

Check the map to see the daily parking zones where you can use telpark.

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There are five parking tariffs, with different colours and values to suit the specific needs of each area.

Green rate: Areas of the city subject to less pressure. With a maximum parking time of 4 hours.
Yellow and red rates: These apply to the most congested areas of the city, with the highest parking demand. These rates are intended to encourage the rotation of existing parking spaces, which should not be occupied for more than 4 and 2 hours, respectively.
Brown and black fares: Areas where there is a greater imbalance between parking supply and demand. As a result of this pressure, parking is subject to the most stringent tariffs and a 2-hour stay limit.

See the map for the areas of Lisbon where it is possible to use telpark.

Still not sure? Don't worry. Contact us, we'll be happy to help.