The moment a guest arrives at your hotel is the most important moment of their entire stay.It is the moment when the first impression is formed, when you decide, consciously or unconsciously, whether you have made the right choice.Telpark is the guest parking solution for city hotels and tourist accommodation that eliminates that friction before check-in.By offering parking ticket packages arranged with car parks near your establishment, your hotel can offer guests exactly what they need upon arrival: a guaranteed parking space.
How to attract more guests by offering easy parking with Telpark
Your guest’s experience begins before check-in
In the hotel industry, guest satisfaction is made or broken in the first few minutes. We know that parking is one of the factors most highly valued by travellers when choosing accommodation in the city centre. For this reason, failing to offer a clear solution can lead to significant challenges for your business.
Hotels in urban areas without their own car park share, almost without exception, the same pain points:
Many historic buildings or boutique accommodation options lack parking facilities.
Arriving after a long journey can be frustrating if guests have to drive round in circles looking for a place to park.
LTraffic restrictions and pedestrian zones make it difficult to reach the hotel by car.
A poor experience on arrival is often directly reflected in a business’s online reputation and overall customer satisfaction.
Turn parking into a premium service for your guests
In the hospitality industry, the difference between a good hotel and a memorable one lies in the little touches that guests didn’t expect. Offering arranged guest parking (particularly at a hotel without its own car park) is exactly that sort of touch: something the guest wouldn’t necessarily expect, which solves a real problem for them and which they associate with the establishment’s attentiveness and professionalism.
When a hotel includes information about available parking in the booking confirmation email, guests arrive well-prepared, feeling at ease, and with the first part of their experience already sorted. That feeling that ‘everything had been thought of’ is the starting point for a five-star rating. By integrating a mobility solution such as Telpark’s, you can raise the standard of your service and enhance your brand image:
From the very first moment, guests feel that the hotel cares about their comfort.
We provide direct access to a network of secure, monitored car parks.
A smooth start to a stay puts guests in a positive frame of mind for the rest of their visit.
An easy check-in leads to positive reviews, which attract future guests.
How parking for your guests works with Telpark
The Telpark service for hotels is based on parking ticket packs that the hotel purchases and offers directly to its guests.Ready to go, no installations on the premises and no complex procedures for the reception team.The hotel buys the tickets, manages them as it sees fit, and Telpark takes care of the rest. Our hotel solution is based on complete flexibility.Through agreements with car parks near your accommodation, you can offer your guests a pre-arranged parking service with full guarantees."The perfect stay begins long before check-in."
Ideal for city hotels and tourist accommodation
Telpark caters to the diversity of the accommodation sector, offering a solution that adds value regardless of the size, category or business model.
- Boutique and city hotels: Ideal for premises in historic town centres that cannot provide on-site parking.
- Serviced apartments and holiday accommodation: Offer your customers the peace of mind that comes with professional car parking during their stay.
- Business hotels: Parking ensures the flexibility that corporate clients need when travelling.
Cities where the service is available
As an industry leader, Telpark offers your hotel access to the most extensive network of car parks in Spain’s most popular cities
Why Telpark?
We are the ideal strategic partner for your business’s mobility needs, thanks to:
The most robust infrastructure at your disposal.
Access to packs of 100, 200 and 500 tickets with volume discounts, ideal for generating immediate sales.
A dedicated team so that all you have to worry about is providing the best service at your venue.
Start offering parking to your customers today
"Make your guests' arrival a better experience. Don't worry about the car."Turn the experience of checking into your hotel into a premium experience.
Frequently Asked Questions (FAQ)
Is there a charge for the hotel?
Yes, there is a pricing structure based on the number of tickets selected, with a progressive discount based on quantity. In practice, the cost per booking is very low compared with the positive impact on reviews, platform ratings and guest loyalty. A Telpark adviser will explain the current prices to you and suggest the package best suited to your business’s volume and profile, with no obligation.
Can I choose how much to subsidise my guests’ parking?
Yes, you have complete flexibility. You can cover 100% of the cost of parking as a service included in the stay, offer a significant discount on the standard rate, or make the benefit subject to certain room categories or rate types. The model is tailored to your establishment’s pricing and service policy.
Do we need to install anything at the hotel?
No.TheTelparkticketingsystemdoesnotrequireanyhardware, physicalinstallationoralterationstothe premises.Tickets arehandedtoguests atreceptionorincludedin thepre-arrivalcommunication; no specifictechnicaltraining isrequiredfortheequipment.
How do guestsaccessthecar park?
Guests shouldpresenttheirTelparkticketat thecar parkaffiliatedwiththehotel thatisclosesttothehotel. The processissimple and immediate:there’sno needtodownloadanyappsorcomplete anyadditionalformalities. The hotel mayincludeaccessinstructionsin thewelcomeemail orontheroomcardtomaketheexperienceeveneasier.
Does itworkwithonline bookings?
Yes. Telpark’sguestparkingservicecan be activelypromotedthroughouttheonline bookingprocess:onthehotel’slistingonBooking.com, in thebookingconfirmationemail, onthehotel’swebsiteand onGoogle Hotels.Thisway,guestsknowbeforetheyarrivethatparkingissorted,whichreduces uncertaintyand improvestheconversionrateforbookingsfromguestswhovalueeasyaccessbycar.
Can I integratethecar parkbookingsystemwiththehotel’sPMS?
Integration withhotel managementsystems(PMS) isa featurecurrentlyunderdevelopmentas partofTelpark’sroadmap.Pleasecontactourteamtofindoutthecurrentstatusoftheavailableintegrations.