We are sorry to hear that you have been penalised. The companies responsible for the controllers are obliged to report your vehicle if the ticket is not valid for that zone. It is important to ensure that the information provided when initiating a ticket is correct before finalising the operation to avoid these errors.

If you do not agree with your fine, you can make representations to the local council.

Telpark is not the one who positions you on the map, but it is your mobile device that provides the coordinates to the app. Therefore, when using this function, we must ensure that our GPS is working correctly and that the data it provides is consistent in order to be able to enjoy this service.

These coordinates and the accuracy of the GPS depend on many factors: device, buildings, cloud cover, pollution... affect the coordinates sent, and can have a margin of error of up to 50 metres.

Here are some tips to help you with any doubts you may have:

• If you have an active ticket, and you want to extend its duration, you should note that the data you added to this session will remain, including your GPS location. You just need to select how long you want to extend it.
• If you want to start a new parking session and you are far away from your vehicle, make sure you manually select the location of your vehicle on the map:
• Within the map you will find the + and - buttons to zoom in and out to fine-tune your position.
• You will also have the list section, where you can choose your area/neighbourhood directly.
• If you are taking a ticket at a point bordering another area, the app warns you to avoid this type of error. It is important that you read the message so that you agree to take the ticket in the correct zone.
• If you have any further questions about the use of the app, you can consult the telpark Terms and Conditions of Service on the website.

If you have any further questions about the use of the app, you can consult the telpark Terms and Conditions of Service on the website.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

Don’t worry! Contact us and send an image of the fine on your vehicle’s windscreen, where you can clearly see the number plate and the time when you were fined.

This will give us all the information we need so that our technicians can investigate.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

We recommend extending your ticket in advance and having all notifications activated to avoid this type of situation.

You should go to Parking Meter and press the active ticket you want to extend. Then you will see the Extend option, where you can adjust the desired time and confirm.

You will also be able to Change Alarm within your active ticket and choose from the existing options.

The fine is valid, as when you were fined you did not have a valid ticket.

You can submit an appeal to the city council, providing the evidence you deem necessary. For more information, contact your city’s controlled parking centre directly.

View our terms and conditions of use of the service at Terms and Conditions of Service

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

We recommend that, before confirming the payment, you check the details shown on the payment confirmation screen (number plate, town, area, district, tariff, etc.) to prevent this type of error.

The offense is valid, as the ticket you obtained does not match the fined city/zone.

You can query the fine by contacting your city’s controlled parking centre or submit an appeal to the city council with the evidence you deem necessary.

View our terms and conditions of use of the service at Terms and Conditions of Service

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

We recommend that before confirming payment, you always check the data presented on the payment confirmation screen (number plate, city, area, neighbourhood, amount, etc.), to avoid this type of error.

We inform you that the report is correct, as the ticket you obtained does not correspond to the vehicle reported. Please check the number plates that you have registered in the application and with which you have made the last payments.

You will be able to make the relevant allegations to the town hall, providing the evidence you consider necessary. For more information, please contact the regulated parking centre in your city directly.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

Don't worry! You can contact the regulated parking centre in your city directly to process your report as soon as possible. If you think it was a technical fault with the app, you can send us your report to verify what happened.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

We recommend that you always check the data presented on the payment confirmation screen (number plate, city, area, neighbourhood, amount, etc.) before confirming the payment, to avoid this type of error.

It is currently not possible to change the vehicle registration number once you have obtained the ticket, so we recommend that you check before issuing it.

We regret to inform you that the report is correct, as the ticket you obtained does not correspond to the vehicle reported.

You can make any queries about the report by contacting the regulated parking centre in your city or by submitting the relevant allegations to the local council, providing any evidence you consider necessary.

Consult our terms and conditions of use of the service at Terms and Conditions of Service.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.

Don't worry, you can contact the regulated parking centre in your city directly to process your complaint as soon as possible.

If you think it was a technical fault of the app, you can send us your report to verify what happened, and we will give you a response as soon as possible.

Still have questions? Don't worry. Contact us, we'll be more than happy to help.