If your season ticket does not appear in the Telpark app when you enter your DNI/NIF/NIE, first check that the data is correct. It may also happen that the credit memo is no longer active or that it is not correctly registered in the system.  

If you are still unable to register or migrate your season ticket, contact Customer Service and indicate the number plate associated with the season ticket and the name of the car park. The team will be able to review your details and help you complete the process.  

If you never provided an email when you purchased the season ticket in the car park, Customer Service may ask you for one to associate with your season ticket so that you can migrate from the app.